Terms and Conditions
Confirmation Fee or Portrait Session Deposit
We are a small boutique business with limited capacity and therefore depend to a very high degree on our appointment times being filled. Failure to “not show” for any appointment has a huge impact on us as a business, and we ask you to please respect this. This means we do require a confirmation fee to secure your photography session booking. Please note that weekends are most in demand.
The confirmation fee is refunded on the day of your portrait and viewing session.
Failure to “not show” for any appointment automatically converts the confirmation fee into studio credit.
Appointment can be rescheduled with two or more weeks notice of your scheduled photography session date and time, and this will not affect your confirmation fee.
Appointments rescheduled within two weeks of your scheduled photography session date and time will automatically turn your confirmation fee into studio credit.
Any appointment canceled after three days of securing your photography session date and time will automatically convert the confirmation fee into a studio credit.
Should the photography session be cancelled for any reason, then a 7% administrative service fee shall be charged, for any refund.
In case of session cancellation or re-schedule, the offer expires 21 days after the original session appointment date. If new session date cannot be found within 21 days, then the confirmation fee is forfeited.
Product Orders
All orders made at the studio during your portrait viewing are non-refundable. Once you have ordered your product, the studio will immediately begin working on your order.
Most orders are ready for collection within three to four weeks after placing the order at the studio. Any exception can be due to high demand calendar months and other unique exceptions can apply.
Any digital files included in a print order are only delivered on the same day as an order pickup from the studio, or on the day the order is shipped out to your chosen address.